Information

Information

CUSTOMER INFORMATION

Welcome to CKidz! This page contains important information about placing orders, payments, delivery, tracking, exchanges and customer support.

1. PLACING AN ORDER

To place an order:

  • Select your preferred product

  • Choose the required size, colour or option

  • Add the product to your cart

  • Proceed to checkout

  • Enter your complete delivery information

  • Review and confirm your order

Please provide an active phone number and complete address to prevent delivery delays.

2. ORDER CONFIRMATION

After placing your order, you may receive a confirmation message or phone call from our team.

Orders containing incomplete or incorrect information may be placed on hold until the details are confirmed.

3. PAYMENT METHODS

Available payment methods will appear during checkout.

Cash on Delivery may be available for eligible orders across Pakistan. Additional payment options may also be offered when available.

4. DELIVERY INFORMATION

Delivery times may vary depending on:

  • Your city and location

  • Courier-service availability

  • Public holidays

  • Weather or unexpected circumstances

  • Sale periods and high order volumes

Please ensure someone is available at the provided address to receive the parcel.

5. ORDER TRACKING

Once your order has been dispatched, tracking information may be shared through WhatsApp, SMS or email.

Tracking updates are controlled by the courier company and may take some time to appear.

6. ORDER CHANGES

If you need to change your phone number, address, size or product selection, contact us as soon as possible.

Changes cannot be guaranteed after an order has been packed or dispatched.

7. ORDER CANCELLATION

You may request cancellation before your order is dispatched.

An order cannot be cancelled once it has been handed over to the courier company. You may contact our support team to check the current order status.

8. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective, incomplete or incorrect product, contact us as soon as possible.

Please provide:

  • Your order number

  • Clear pictures of the product

  • A complete parcel-opening video

  • A brief explanation of the issue

Requests without sufficient evidence may not be approved.

9. RETURNS AND EXCHANGES

Return and exchange requests are reviewed according to our Return and Exchange Policy.

Products must generally be unused, undamaged and returned with their original packaging, tags and accessories.

Delivery charges may apply depending on the reason for the return or exchange.

10. PRODUCT INFORMATION

We make every reasonable effort to display product colours, sizes and details accurately.

Actual colours may look slightly different because of screen settings, lighting or photography. Please review the product description and available options before ordering.

11. CUSTOMER RESPONSIBILITY

Customers are responsible for providing correct:

  • Name

  • Phone number

  • Delivery address

  • Product selection

  • Size, colour or variation

CKidz is not responsible for delays caused by incorrect or incomplete customer information.

12. CONTACT US

For questions about products, orders or delivery, please contact the CKidz support team:

Email: creativekidzofficial@gmail.com
Phone/WhatsApp: +92 309 6932000

Thank you for shopping with CKidz!