Information

Customer Information

Welcome to CKidz! Here you can find helpful information about shopping with us.

Placing an Order

Choose your favourite products, select the required size or option, add them to your cart and proceed to checkout. Please provide your complete name, phone number and delivery address.

Payment

Available payment methods will be displayed during checkout. Cash on Delivery may be available for eligible orders across Pakistan.

Order Confirmation

After placing your order, you may receive a confirmation message or call. Please provide an active phone number so our team can contact you if required.

Delivery

Delivery times may vary depending on your location, courier service and public holidays. Please ensure that your address and contact details are correct to avoid delays.

Order Tracking

Once your order is dispatched, tracking details may be shared with you through WhatsApp, SMS or email.

Exchanges and Returns

If you receive a damaged, incorrect or incomplete item, contact us as soon as possible with your order number and clear pictures or videos of the parcel. Requests will be reviewed according to our return and exchange policy.