Refund Policy
At Ckidz, we carefully check and pack every order before dispatch. Our goal is to make sure your products reach you safely and in good condition.
Refunds
Ckidz generally does not offer monetary refunds for purchased products.
If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible. After reviewing the issue, we will determine the appropriate resolution, which will generally be an exchange for the affected product.
When Can You Request a Refund?
A refund may only be considered in exceptional circumstances where:
- The product arrived damaged or defective before or during delivery; and
- An exchange or replacement is not reasonably possible.
Simply changing your mind, ordering the wrong product, no longer wanting the item, or disliking the product after receiving or using it does not qualify for a refund.
Damaged or Defective Products
If your product arrives damaged or defective, please do not use it, especially if the damage could affect a child's safety.
Contact us as soon as possible and provide:
- Your order number.
- Product name.
- Clear photos or videos showing the damage or defect.
- Photos of the packaging, where applicable.
Our team will review the claim and let you know the next steps.
Incorrect Product
If you receive a product that is different from what you ordered, please contact us immediately.
After verification, Ckidz may arrange an exchange for the correct product. A refund will only be considered if an appropriate replacement cannot be provided.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind.
- Unwanted products.
- Incorrect product selection by the customer.
- Products that have been used or damaged after delivery.
- Damage caused by misuse or improper handling.
- Products that have been altered or repaired by the customer.
- Products returned without prior approval from Ckidz.
Refund Processing
If a refund is approved, we will provide information about the applicable refund method and processing time.
The time required for an approved refund to reach you may depend on the payment method and financial institution involved.
Contact Us
If you believe you have received a damaged, defective, or incorrect product, please contact us:
Ckidz
Email: creativekidzofficial@gmail.com
Phone: +92 309 6932000
Please contact us before sending any product back. We will provide further instructions after reviewing your request.
Ckidz reserves the right to update this Refund Policy when necessary. Any changes will be published on this page with the updated date.