Shipping Policy

Shipping Policy

At Ckidz, we aim to deliver happiness to your doorstep with care, safety, and reliability. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 working days after confirmation.

Once your order has been packed and is ready for dispatch, you may receive an email or SMS notification with your order or tracking details.

Please note: Processing may take slightly longer during sales, holidays, special promotions, or new product launches due to increased order volumes.

2. Delivery Time

  • Standard Delivery within Pakistan: 2–5 working days after dispatch.

  • Remote Areas: Delivery may take an additional 1–3 working days depending on your location and courier service.

We always do our best to ensure your order reaches you as quickly and safely as possible.

3. Shipping Charges

  • Free Shipping: Orders above Rs. 2,000 qualify for free delivery.

  • Standard Shipping Fee: Orders below Rs. 2,000 may be subject to a delivery fee, which will be displayed during checkout.

Shipping charges may vary depending on the delivery location and applicable courier rates.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible products and locations for your convenience.

Please ensure that someone is available at the delivery address to receive and pay for the order when it arrives.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking link or tracking information via email or SMS, where available.

You can use the provided tracking details to check the status of your delivery.

6. Shipping Delays

We work with trusted courier partners to deliver your orders. However, unexpected delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public or national holidays

  • Courier service disruptions

  • High order volumes

  • Unexpected logistical issues

We appreciate your patience and understanding if your order is delayed for any of these reasons.

7. Incorrect or Incomplete Address

Please carefully check your shipping information before completing your order.

Ckidz is not responsible for delays, failed deliveries, or additional delivery charges caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your delivery information, please contact us immediately at +92 309 6932000 before your order is dispatched.

8. Damaged Packages

If your package appears damaged when it arrives, please take clear photos or videos of the package and product before using it.

Contact Ckidz as soon as possible so our team can review the issue and assist you according to our Return & Exchange Policy.

For damaged products, please do not use the product, particularly if the damage could affect a child's safety.

9. International Shipping

Currently, Ckidz ships only within Pakistan.

We may expand our delivery network in the future. Any updates regarding international shipping will be published on our website.

10. Contact Us

If you have any questions about your order or shipping details, please contact us:

Ckidz
Email: creativekidzofficial@gmail.com
Phone: +92 309 6932000

We are always happy to assist you with your order and delivery-related questions.

Ckidz reserves the right to update this Shipping Policy when necessary. Any changes will be published on this page with the updated date.